Covid-19 Current Status of Services

Currently we are still business as usual!!

The SCDC is still open and still assessing and treating people one-on-one. We have very strict hygiene rules, wiping down all surfaces before and after clients. We are keeping social distancing rules, and are avoiding having more that one person in consultation with the psychologist at a time. None of our office is open plan other than the reception, and given that many people have already shifted online our reception is extremely quiet during the week (if not empty). We ask that if anyone has any signs of illness (no matter how mild) they do not attend the centre and book in their consultation as a remote, online consultation if possible.

Additions 31/3/20: Due to the new government rules of no more than 2 people in a room, we ask for only one person to attend the centre for any consultations and if another family wants to be present they can be teleconferenced in.

We have now set up a large separate waiting room outside of reception, where all patients can maintain social distancing rules. Given that most of our psychologists are now working with patients via Telehealth and only assessment and neurofeedback are still done face-to-face, we currently have facilities that allow for good social isolation when waiting.  We ask that only one person enters reception to pay for services at a time.

Neurofeedback: Currently neurofeedback is continuing with very strict hygiene rules using extra Isocol alcohol for sterilisation (before and after), and all staff will wear masks for the 10-15 minutes they will be within 2 metres of patients.

Going Online & Those Wanting to Isolate

Many of our patients have expressed concern about the coronavirus and wish to self-isolate, and for this reason we have started shifting services to online Telehealth as requested by patients. We are using software called Coviu as well as our normal Cliniko practice software, which is an excellent encrypted teleconferencing software designed for both doctors and psychologists who need to work confidentially. It has wonderful shared interactive whiteboards and file sharing, to make the process in our opinion as good as an in-house appointment for the majority of patients (at least above the age of around 10 years).

Financial Difficulties?

All our psychologists are committed to helping our patients through these difficult times. At the SCDC we believe we all need to pull together as a community and support each other through this time. All our psychologists have now offered subsidises on fees (on an individual basis) if they are no longer able to afford services. We will continue to see all patients as needed, and we do not want anyone to forgo their therapy or not start therapy based on financial concerns. If you are a current patient please contact your psychologist directly. For new patients please discuss your circumstances with our intake staff.

Services that will remain open if we are forced to close?

Not all services at the SCDC will be able to continue if we are forced to self-isolate at home. The following services will remain open:

  • Psychological Therapy (children over the age of 8 & adults)
  • Cognitive Training (Children over the age of 12 and adults)
  • Parenting & behaviour management
  • Autism Spectrum Assessments
  • Initial assessment consultations (to determine whether full assessment is needed and to create a testing plan for when we reopen)

The following services will need to be temporarily suspended until we are allowed to reopen:

  • Neurofeedback
  • Formal neuropsychological assessment. Note We are currently looking into options to get at least our ADHD assessments online, however all IQ testing, learning assessments and detailed visual/auditory processing tests will need to be delayed till we are open.